Use this template for your business
How it works
The key question in scratch repair is how deep the damage goes. If only the clear coat is affected, polishing is often enough; if primer or bare metal shows, the panel needs repainting, which is a different job and a different price. The template asks this in plain language, without jargon: "only the clear coat and paint are damaged" or "I can see primer or metal."
The second important part is the photo. The quiz has a file upload question, and that's the best thing that can happen to a body shop request: from an image the technician assesses the damage better than from any description, and the client doesn't make a wasted trip. The size of the damage and the panel complete the picture.
The question about the desired result, flawless or budget, saves both sides time. A client who's fine with the budget option doesn't need an offer to repaint the whole panel and blend into the neighboring ones. And an honest disclaimer in the result is a must: the final price comes after inspecting the car, because color matching and assessing the paint condition can only be done in person.
